At SleepCare, our Customer Service functions as well as our study Scoring Department are centralized at our Mt. Laurel, NJ corporate headquarters. This allows SleepCare to achieve economies that are simply not available to the single site operator.

CUSTOMER SERVICE - Our representatives are extremely well-trained in the needs of the patient as well as those of the clinician. We perform all of the up-front duties that are required in the ever-changing healthcare reimbursement environment. In short, our representatives:

• Verify the Patient's Insurance Coverage.
  
• Secure any Pre-authorization that is required
  
• Schedule the Patient's Study
  
• Schedule the Technician to Perform the Study
  
• Provide the patient with all forms and releases to be signed
  
• Provide the Patient with all necessary information to help them feel comfortable with the study experience.
  
• Provide the hospital partner, where appropriate, all of the information needed for billing on the day after the study is completed.
  
• Provide the hospital partner, where appropriate, with signed copies of all forms and releases.

This is all completed in a timely manner so that the wait to schedule and complete a study is minimal. We know the value of performing studies on a timely basis and our emphasis is always in completing these tasks with alacrity.

SCORING - SleepCare has advanced this traditionally time consuming task to one that utilizes electronic transmission to the fullest extent possible. We have installed a VPN system at our sites and at our scoring center along with high-speed internet access. This allows us to transmit studies and scored results quickly and with a high degree of security for the patient's records. We have the capability to transmitting a scored study to the physician for evaluation within a few hours.

As an additional innovation, all of our sites are now operating in a completely paperless environment. Studies, reports and patient charts are transmitted quickly and efficiently and may be accessed by the sleep physician at the local SleepCare site. Our goal is to convert all of our sites, to the extent that high-speed Internet access is available, to operate as totally paperless. Just one more SleepCare advantage.

Finally, using the same scoring personnel allows us to supply studies that are scored uniformly. Indeed, one of our quality assurance parameters requires our scorers to cross-score on a periodic basis so that this consistent quality might be maintained.